We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dovescity Electronics (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dovescity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came very quickly, the order was tracked all the way. Packed well, came without damage. PB is very compact and cute))) you can charge several devices at once. fully corresponds to the description. Bought for parents-pensioners, they have been using for about a month, works perfectly-parents are happy)))
Very compact and light. Convenient to carry. Delivery is fast, at the point of issue. Recommend product
Everything looks very good. Especially for such funny money. I have not checked the work yet. Delivery by courier, with three days delay from the original declared time
I order not for the first time believe the bank from this store and very satisfied with both quality and communication with the seller. Two batteries came very quickly (3-7 days), with one there were problems with delivery. The seller was always in touch, and replaced one courier service with another, when they realized that the first will not wait for delivery. We use turns with pleasure, all excellent quality, with a small one was also included in the wire. All friends have already advised to take these banks
It's very compact and hard to promise. Good design and proper operation.
Conform to the description, received quickly. To recommend.
That's a great trust bank. Fast charging does not support. Made qualitatively. Nothing sticks out anywhere. Scratched as usual
All Super, delivery bullet, quality at altitude, I recommend to buy this product!
The twentieth is not always convenient to carry, took a dozen more. 713₽. Two years ago 670 without kopecks took. The fact that in the current realities the price is adequate.
Got it on time. Ordered 9.08.22, received 13.08.22. The store is sociable, asked to pack better, because she ordered as a gift. Packed in a navel. Thank you so much. Banks came charged for 3/4 (that is, 3 points out of 4). I'll check in-I'll add a review. A wonderful store and excellent sellers. Thank you. I will come and recommend.
Best believe bank. In the photo, the result of the first charge after discharge.
I buy from this store not the first time, everything is always at the highest level feedback is present, send quickly quality by power bank excellent factory seals, delivery approximately 5-6 days so I recommend buying in this store! Price, quality, plus discounts if you constantly buy recommend 100%, five stars⭐⭐⭐⭐⭐
Shipping 8 days. Charged 75% very good quality. For metal detector повышающая board on the road. Main light and compact. Recommend, five stars.
The battery corresponds to what I wanted, it arrived well packaged. And for now it works. Too bad that the wire provides is not compatible with the iPhone.
Looks good and weighty reliable brand and packed well in not tested
Delivery, Meteor in a week came. The case is plastic, charged was 75% Everything works the charge is not yet measured, but with a view to 3 cans 18650 let's see what will be issued when discharging. As long as it's all Tom. The packaging was crumpled during transportation, but not critical. Packed worthy of external damage carob did not hurt