We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dovescity Electronics (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dovescity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to all the characteristics, also want to thank the store as on my memory it is the best seller, there was a problem that the transport company damaged 1 of the panels, I I gave him a detailed unpacking video and he sent a replacement panel, I will add this seller to my recommendation list and will advise his friends! Also because of Kazus with a transport company that damaged the panel I can say for sure that this is a calendar glass :) Voltage at 6pm in a poorly lit room is 10.1, which is more than consistent with the characteristics
Mierne preliačený rám from Nárazu PRI preprave but inak perfektný panel and behind zdržanie zásielky darček from predajcu. Odporúčam.
OK thanks, package Ok... fast delivered from poland
Regulá tor vadný, nefunguje na ňom svetlo. musel som ho vyhodiť...
Very fast delivery! Product matches exactly the description and works flawlessly.
I received my order with 3 additional panels. I didn't understand why. They are at your disposal
Amazingly rapid delivery time. it is my third solar panel I have purchased from this company. I think that's a strong and positive feedback for product and company.
The store is very good and trustworthy. i bought two 100w solar panels but unfortunately one came with broken glass. I contacted the seller who was immediately very helpful. you sent me a new panel and he always promptly replied to messages. He is really very professional, friendly and helpful. Buy with confidence from him.
Slušný výrobek added Velmi rychle, for týdne. Uvidíme after zapojení as Bude pracovat.
A slight dent in ALU frame corner, but otherwise technically OK. Dispatched somewhat longer. Many thanks.
Everything ok, I'll buy more, they don't weigh much like the big ones and I can ride only the power is right as described
Got safe. Delivery quickly enough to the Eagle. Packed well. Checked the performance. In cloudy weather 14, 16 volts without load. In the Sun 20. Sensitivity is very high. Installed on Kemper. Two parallel. They work great. As a frame used the construction rule. On glue. Price of the question 800 rub. To him alluminous corners .. I'll order a couple more. I think the power will be appropriate.
Panel arrived very quickly with no transit damage. This is the third panel I have bought due to the proven high specification. Will be buying this panel from this supplier in the future
Very fast shipping to Hungary! 3 day!!!!! :)
Ultra fast delivery, All work
the solar panel was good packed, with heavy paper around and protected in front. not tested yet, will mount it up beside the others i bought before. additional feedback after testing.
The place safely without well shipping ourself. Mount iron shiny in the sun in 89W output or coming excellent panel. Shipping is took 9th day.
Super 5 Stars*****