Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dovescity Electronics (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dovescity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item received and well packaged. Tested and working!
Full respect! It works very well. Application in French, cloud not mandatory, very easy to configure. The image is not great by cons but for the price and what I will do is perfect. Ultra Fast shipping/receipt (real 3 days). Honestly thank you very much!
Ordering 4yu camera. Cheap and high quality. Camera for indoor use only.
Good cameras. small, compact and comfortable
Works cool
Good product, easy installation. All right!
Super camera (2 PCs). One was married button reset (reset)-camera constantly перезагружалась. Treated выпаиванием thereof.
I came safe, well packed. On the camera itself I can not say anything, I took it for a gift, I did not include it. Perhaps in the future I will add if there is a feedback from the person.
Accurate the set up took me more than 2 hours to complete. It can only be used for 1 mobile phone. It took 3 weeks to arrived in New Zealand due to Chinese New Year in China which caused a bit delay.
Goods Garno packages. Good, good, good, good. I recommend it.
Works!
Conform to the description well packaged fast shipping and works perfectly
Shipment dotarła very quickly. Packed carefully. Webcamera works I am very satisfied. Recommend salesman!
Without curious did not! The package was cut. Looks like a camera without damage. I'll add a review as I check.
Product was not in stock, but the store is decent and refund the value in full, i tried their products before, thats i was buying again from them.
All norms. I do not take the first foreign person. Sometimes the app itself tupit. For the apartment the very time, for the street does not fit! At a distance of 5 meters of norms as HD. The sound is loud! Sorry cloud is expensive. Take always 1080, think 720 shit.
Product description.
A third I buy camera כזאת. Running מצויין already over a year אצלי
first at all this company didn't want to do package delivery to my country due to pndemic Covid 19 and ask politely to cancle my order but i really want it , very impressive about their "Customer services".they try they best to deliver this item and really care their "Customer / Clients" .Thanks a lot .I love your company product. best of all time 5 star service.
Good camera, instruction rather confusing, but set up all OK. Not clear on whether it untill did not join the application, would be good to have some indicator which would light up at least a few minutes. Prices on cloud high, save memory card.