We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dovescity Electronics (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dovescity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i recieved the item today . took 24 days thank you very much
Arrived early and well packed. The table is cute, small not occupy much space, but still has a good size pro use. The pen is very beautiful and has a very good grip. The software was easy to install and hot keys (4 table and 2 pen) were easy to set up. Never had a tablet before, but like this, so the design, size, ease of use, as for not need charge the pen or have use glove to hinder the precision same. Put photos components that came in box (manual, adapter and extra tips); the table, cable, pen and Hood; the table with the pen; and the two again, but with a common to give a sense of size table pen and pen.
Excellent product, it came in good condition, it's just like the description. It arrived before the scheduled date, I loved it. Now I'm testing it.
Pretty interesting for the price I didn't think serpost will get to my Hill but if they did, it's plastic though it doesn't show bad quality, biene with enough accessories
it arrived fast to Peru.
Everything works Glove comfortable to touch The stylus is light and well lies in the hand, there are 2 buttons + The cover for the stylus is sorry there is no cover for the tablet, it will be necessary to do it yourself. The pen feels the force of pressure. The tablet itself does not bend and does not click, although when I shook it I heard a rustle, but it's not very scary
Delivered the goods was in three days at the point of issue, I did not receive faster delivery. Very small, convenient tablet. A separate plus-a stylus that does not require charging
Tablets are good, good. Packing in 2 boxes. I recommend the product and the store.
Very good product, came very well packed, took about 36 days to get to my home, the only thing that bothered me was the tracking why after passing the Brazilian customs, the tracking badge and no longer appears both is received before the expected tracking application. But not changed anything good reception. I loved, well packaged, no brand damage. Well sealed, came with all. Thank you!
Arrived in 20 days, very well packaged I recommend the store
Everything works very well. Excellent and recommended
To Kazakhstan delivered very quickly, in 20 days in total. It was packed in a protective box, it did not crumble, everything was whole. The store quickly sent the goods and answered all the questions of interest. My first tablet and I'm happy! Download drivers, all customize and draw with pleasure. Gorgeous. Next time I will buy the same company, but already more serious tablet
Loved the table all ways! Recommend to others who is starting to draw drawings Digital.
Good store and plug in for 12 day for Morocco thank you
The tablet came exactly as described. Took about 26 days to arrive to the northeast. Well packed and in perfect condition.
I haven't tried them, but they 've already arrived.