We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dovescity Electronics (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dovescity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is well. Thank you! Slightly less bright printing than expected, but the photo looks OK. Only the seams need to be ironed. (Example photo from phone)
Everything is fine, thank you. It came quickly, folded. But the folds are easy to remove. There is instruction.
The background in the folded form came. Whole. He parted it. Straighten up without unnecessary effort now dried. Took 80*125 the perfect size for me. Thank you store. In the complete set of stickers, instructions for straightening the background. And the seller's business card.
Everything came quickly, the background is very similar to the glue, folded, but with the instructions for smoothing. What you need! Thank you for the gift!
Great background. I recommend, thank you to the store for the efficiency and the background of the cash. Fabric as if, quickly smoothed
I liked everything. They put more pictures, but it's not clear what they are for and how to use them. Please clarify
Good qulity. I turned into a tube and left the uneven from transportation. I advise the store.
it's not as big as I thought it would've been but gotta utilize what I have
Amazing quality and speed, in just a week, very happy
Quality is good, even better than expected. Recommend!
Good quality and good attention, plus I received gift from the store.
The background is great! Come in 4 days, getting postamate. Need to steam, to avoid creases. Seller recommend! Thank you very much!
I order not the first time. Happy!
Delivery is very fast. Great background. There are bends, but I think they will smooth out. It's gonna be great. As a gift, the store put a set of stickers with unicorns))) thanks.
Perfect for my arrangements
Description. Iron with inside the low temperature (synthetic, without steam). Smoothed bad right the first time. Add a little pair, smoothed better, but still folds remain. Hung otvisetsya. The pattern looks beautiful. Do not hold yourself. Best to mount on tripod for backdrops. My shipping was very long, some time send to another address, as a result of brought home the courier. Seller put the ironing and gift stickers. In general, a good product for your money.