SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dovescity Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dovescity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Steep background, thought it would not be big, but it turned out
Fast shipping and the product of very good quality and gift lovely stickers
I order the goods for the third time. The quality is super, and also put a gift, thank you very much. Recommend
Horoshij, nemnogo mjatij.
Ordered 60 for 90
Very good background. And a big plus-fast delivery. I didn't expect him to come in a week. Also a cute surprise in the form of stickers, a trifle but nice.
The floor piece is shorter than imagined, but fine cloth. Haven't used.
Great background. I take such not the first time. Delivery to the Volga District 18 days. One package, together with other goods. In general, I liked the background. These sizes are the same. The material is strong. At first there is a small smell of paint, but with time passes. We'll use it. This time I took the size 80 by 125 cm, naturally the canvas is folded several times, there are folds. Instructions for removing folds are attached. See the photo. Unpacking and video-review on a similar background is on yutub. Come on my channel. There it will look and be more detailed. You can't write a lot here. Such goods are always better to see. Background for photo and video shooting. Boards and lining with AliExpress))-youtu.be mip62ziem58. Or background for photo and video shooting. Brick with AliExpress))-youtu.be vwapfvedfug. If I was useful, I will not give up Lake. I'll be glad if someone helped with their review.
received as described
Заказываю второй раз. Очень высокое качество.
A product that looks beautiful and arrived quickly
This is the second time I purchase and I’m more than happy with the acquisition. Recomand!
Top!
Interesting background, happy with the purchase
Everything perfect
Nice! Came fast and with a little gift.. Good quality,
Excellent background, I took an option with a Mark plus. Got it in a couple of weeks. I order the second time, the store always puts the instruction on ironing, note and gift. Packs on the conscience: the package is a navel, glued with scotch tape on the joints. Nothing exactly will not open in the way and moisture will not get. For whom critical-the background is not suitable for macro photos. With a strong approach, the texture of the fabric will be visible. If you shoot with a blur or from a distance of 10 cm from the background, then everything is OK.
Very happy, the decor is realistic and of good quality, it is to put it at the bottom of a furniture for Dear threads and it is perfect.