Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dovescity Electronics (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dovescity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everythig is O.K. Thank You. The product complies with the order. Very fast delivery. Good contact with the carrier. I recommend the salesman. Regards.
Way better than go pro for the price, ordered pack 7 to use for my vsett 10 scooter
Very good, light well built very fair price, very considerate bracket route to arrival, unfortunately was taxed in the state of my region, but am pleased because the store gave me the support!
Bought the money came all right calling normal back to evaluate after filming
Perfect, very fast delivery
Product top too arrived very quickly in ant mg now is test
The description is pretty accurate. Removes no worse than Eken. Very happy. Seller and I recommend it! :)
All right, then mayor camera Ultra 4K loved taking photos!
The item deliveries faster than my expectation. Packing is good, no damages at all. Highly recommend.
This is my third camera from these guys and they are amazing. 100% recommended. The fastest shipping on AliExpress and super helpful costumer service.
The camera is good only battery n hard enough! So recommend buying additional batteries!
Very good, came more accessories described. Like the apparent. Will Test Card high quality, just post feedback use
Super fast shipping and amazing customer support. This is the second camera i bought. 100% recomended
Super fast delivery! Everything working and in order.
Camera arrived very well packed and exactly as described in AD. My option was the 4. are many accessories. Apparently has good quality. We use to evaluate.
Product quality, great price, great money, exceeded my expectations, compared to the price of a GoPro, super satisfied, caught option 08, full accessories, bought to shoot with my bike .. worked perfectly… Delivery p Brazil super fast, 13 days was in my hands… Honest store and attentive
Lightweight camera, picture very good considering the value. Thought would Eken looking comments, but came the axnen and axnen has stabilizer thing the Eken has. The sound quality is not good, not captures almost anything, but to me it is indifferent. The manual says that comes this lot accessory, but not everything came, what was very upset since wanted d'água box that is not approved and the back clip, try see with the store on this issue.
I'm funny my purchase, sending is fast, I n'ai not yet tried. Thanks to store
Quickly came. rich equipment. not all the functions have checked, but with the appearance of everything qualitatively. pleased with the presence of Wi Fi.
In general, I'm happy with the camera. The lens it truly 170° wideangle and the resolution is good, but not really 4K, but for the price it's really good. The settings menu reminds a bit to an Akaso Brave 7LE (even a webcam software on my PC detects a Brave 7LE). Two little things, which I don't appreciate are, that I can't find the option in the settings menu, to set the camera to loop rectoding and that my Video editing software crashes, when a 4K video of the AXNEN camera is opened. It's possible to convert the files im order to use them but it's rather time consuming if all the files have to be converted first. I received the camera within 14 days in Swittzerland, which is great! I recommedn the camera and the store!