We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dovescity Electronics (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dovescity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We are delighted to buy in connection with the birth of a child, now I can safely cook, and do their own thing, the child is under control. You can see good hear too well (not perfect). Through the phone even dad sometimes with work look than we do))) courier delivered to your home, shipping KhMAO not more than 10 days. All advise to преоюретению
First I could not connect the cam, the store answered me the message next they and all was perfect.
I take it the fourth time. Definitely worth your money. Fast mood and sufficient functionality. Installed at the cottage. Quality worthy. Recommend!!! Photo Day, night.
Fast delivery, I still haven't configured the app, but arrived fast. Chosen as prize after saltarellato. .. Thank you!
Goods and store are contagious. Before the colony (zazhajyuchi Ukraine) there is a rise in the price of 50 dniv trivala, not zvazhayuchi on the the windows- At the same time, the quarters once I lock the camera at the tsyogo shopping, all pratsyu is homeless. Short-term phone-it's a picnic to the Internet for washing the cable, in minulich versiyah Vono Bulo. Fitting simple and affordable for cob. I'll lock you up in the house selling you Raja.
I received everything, I did not try it yet, I'll try it out, I'll say what and how
Delivery six days, the parcel is whole and the goods too. Connected everything immediately earned without problems. Its money is definitely worth it.
Good product and very fast delivery. The product is as description, as I was expecting. It's been very well packaged and it arrived in very good conditions. I recommend this product and store.
Fits the description of goods, delivery super fast. Box folded, but camera such as a whole
The product arrived today 19/05/22, all is OK, packaging intact and seems to be all right, will install this weekend and back to edit the review here.
I can not connect to wifi I try the second day. I haven't spoken to the store yet.
does the job
Very good item at very good price total mind recommended to buy this item thanks. He arrived very soon from day to day. Very good quality article. Very happy with the article
Less than a week before samary.9 everything works fine.
The store is good! Recommend. The camera is often written out by this company to friends
The camera is good. Only Speaker хриповат and barely audible. Volume of a full. And when you turn the audible хрусты and clicks. For those who wrote that the camera or directly connected or freezes. Подключайтесь through RPS T. E remote mode, not on the same network, for example through the mobile communication or other place, camera will work in streaming video SD and will not overcharge processor. Of the shortcomings, no LAN port! Everything is fine! Thank you very much. Shipping took no full four days before Kazan!
We order 2 and perfect store very friendly and attentive work great recommended 100x100