Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dovescity Electronics (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dovescity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in a whole, in excellent condition. The truth was walking through the spaces, such a feeling that it was walking. Connected without problems, works normally. i can not figure out how to install shooting by motion sensor. Unfortunately there is no program in Russian language.
Great camera. The second. Would recommend.
A good camera, a simple wall.
Description exact. The camera is connected easily, but I recommend to find video instructions on connecting to YouTube. The instruction that is attached to the camera is no one and is written in English. The camera with a flash drive writes even with the Internet disabled. With low quality shooting, the numbers of the car are almost invisible, I recommend to expose high quality. In general, the quality of the record is satisfactory, could be better for this money, but no one promised the quality of 4 K. Night shooting in infrared radiation is good. Two weeks works without complaints. I did not communicate with the store, but I recommend the store. If I buy, I better take a camera with a higher quality of shooting.
It's fine. Delivery through DPD was re-issued in the process. If I do not forget, in the current month I will complement the review when we install the camera. If the installation goes well, we will get more pieces 4. In addition to the camera took from this brand-siren, motion sensors without reaction to animals and the very system of home security-still on the way, post of Russia
The goods was lost during delivery, but with the store quickly found common language, money returned I am happy
The best recommendations to this store. I buy regularly. Always everything is exactly on time. Cameras are reliable, some have been working without maintenance for more than two years-hung and forgot.
Photo and description is completely fit, the store did not say, the quality of good for 3 MP, items are well-packed it all together, installation and setup is fast and easy, for money. It's for 35 days to Rostov (delivery: Mail Russia). Goods, seller and shop recommend.
Tested working. Current zoom no or I don't understand where it. Quality standards.
Camera's here. Thank you so much! I haven't checked yet.
Product is fabulous, recommend the product and the store.
Configured unexpectedly simply, turns, loud sound, the rest in the process of operation will be visible
Write a brief, because it is. Open review erased. Order is not the first time, camera passed rain, frost-25 and all other adversities. No complaints. Night photo, it is in the dark, only UK. Highly recommend!
Corresponds to the description, the quality is normal, the camera setting is extremely simple
It came in 10 days in Perm. Quality worthy. Everything works!
He could no longer register in application. then it.